If you cycle, and you have a local bike shop that you love, then stories like this are well known to you. I dropped my bike today at World Cup Ski and Cycle for a tuneup (front derailleur isn't as crisp as i want it and overshifts in the big gear), new bar tape, a computer wiring and a new seatpost (set back farther because I have a longer femur and it postions me in the saddle better). In dropping the bike off, I said to the guy that I had a triathlon coming up, so if he could possibly get it done by Saturday, that would be great. He replied that they were backed up, and it might take as long as until Sunday or Monday.
I just got a call and the bike is going to be ready to go at 8.15. The shop closes at 8.00. They jumped me into the line, and are going to work a little later to get me done and back on the bike. now THAT is service, and it's why i shop there, and send people who are looking to buy bikes there.
1 comment:
Keep up the good work.
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