Monday, November 24, 2008

Dear Dell: I Hope You Recorded This Call for Training Purposes

So I called Dell looking for information and pricing on a laptop, which I have been needing for work.

Automated Hal, Female version: Blah, blah, blah, blah, Please press 2 to be connected to sales. Press 2.

Non-descript white-sounding woman: Hello.
Me: I'd like to get some pricing information on laptops.
Non-descript white-sounding woman: Sir, this is tech support.
Me: Oh. Well I pressed two because I wanted sales.
Non-descript white-sounding woman: Sir, this is tech support.
Me: Okay. Can you transfer me to sales, please?
Non-descript white-sounding woman: Just one moment, sir.

[Boop, boop, beep, boop]

Me: Yes, I am trying to get some sales information.
Disinterested, disinvested-sounding African American guy: This is not the right department. I'll transfer you.
Me: Wha....???

[Beep, boop, beep, beep]

Indian gentleman: Hello, how can I help you today?
Me: I'd like to get some pricing information on laptops.
Indian gentleman: Oh sir. They have given you the wrong department. I will be happy to assist you by transferring your call to the appropriate department.
Me: But I've been transferred twice already. Can you please make sure I get to someone who can help me with sal....

[Beep, boop, beep, beep]

Me: ....es? Thanks.

[Line rings twice, then goes dead.]

Me: The next sound you hear will be Dell losing a customer.

3 comments:

Fishmagic said...

Buy globally, rant locally!!!

Mommy Mommy O said...

An AMEN rises from everyone who has ever dealt with Dell!

Lisa said...

I can't let you do that Dave.