I have a local bike shop (LBS in cycling parlance). My LBS is World Cup Ski and Cycle. When I went to buy my first bike, they were the ones who sized me up to make sure the bike fit properly. For those of you who ride, you know how important fit is. For those of you who don't, a good fit is like that baseball glove you owned when you were a kid and used every day to play catch with your buddies. And a bad fit? A bad fit is kind of like this...
So anyway, one of the cool things is that I have been dealing with the same guys (Lee and Dave own the joint). When my first bike got run over in a hit and run, they were the ones who empathized with me, recommending voodoo hexes on the jerk that sent me to the hospital. Then they sold me the Cannondale that is my current steed, which has been a great, great ride.
And, when I walk in, they treat me properly. Better than properly, actually. Last week, I had an unexpected rattle in my bottom bracket, which is where the pedals connect through the frame of the bike. It's a place where rattles should not be. Ever. It's a place that, when there is a rattle, bad things can be happening. So I took the Cannondale over thinking it was going to be bad. Very bad. Like, possibly expensive bad. Which would not sit well with Mrs. Fish, either.
"Where are you going?"
"Over to the bike shop."
Why don't you take Li'l Fish with you?"
This is code for "Why don't you take my spy with you."
I always take her anyway, because Li'l Fish likes Buck, the shop dog.
So anyway, I walk in and Lee is there. He says hello and asks what's going on. I explain about "Unexpected Clunk". He gets his tech guy and they take my bike in. Right away. Five minutes later they wheel it back out, and test ride it. Clunk free. He charges me $5.00 and off I go. That's why I do business with World Cup. Just a bunch of decent guys doing good work. If you're lucky, you have a bike shop like this near you.