So I called Dell looking for information and pricing on a laptop, which I have been needing for work.
Automated Hal, Female version: Blah, blah, blah, blah, Please press 2 to be connected to sales. Press 2.
Non-descript white-sounding woman: Hello.
Me: I'd like to get some pricing information on laptops.
Non-descript white-sounding woman: Sir, this is tech support.
Me: Oh. Well I pressed two because I wanted sales.
Non-descript white-sounding woman: Sir, this is tech support.
Me: Okay. Can you transfer me to sales, please?
Non-descript white-sounding woman: Just one moment, sir.
[Boop, boop, beep, boop]
Me: Yes, I am trying to get some sales information.
Disinterested, disinvested-sounding African American guy: This is not the right department. I'll transfer you.
Me: Wha....???
[Beep, boop, beep, beep]
Indian gentleman: Hello, how can I help you today?
Me: I'd like to get some pricing information on laptops.
Indian gentleman: Oh sir. They have given you the wrong department. I will be happy to assist you by transferring your call to the appropriate department.
Me: But I've been transferred twice already. Can you please make sure I get to someone who can help me with sal....
[Beep, boop, beep, beep]
Me: ....es? Thanks.
[Line rings twice, then goes dead.]
Me: The next sound you hear will be Dell losing a customer.
3 comments:
Buy globally, rant locally!!!
An AMEN rises from everyone who has ever dealt with Dell!
I can't let you do that Dave.
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